Bluecube were instructed by London financial services company Shard Capital Partners LLP to provide a high-capability telephone system at their prestigious offices in London’s famous tower, at 20 Fenchurch Street in London, better known as the “Walkie-Talkie” building.

The Challenge

Retaining all the established phone numbers, offering the high levels of functionality required by the client including call recording and call recording archives for industry compliance.

The Solution

Porting all numbers to the Silverline cloud-based phone system and running the voice traffic over high-speed Ethernet connectivity.

The Result

A fully compliant and high specification phone system that integrates with the client’s own customer management system to offer additional efficiency throughout the business.

Call recording

As financial advisors and stock brokers, our client needed a reliable call recording and archiving system to meet and exceed industry compliance rules. The Silverline system is set up to record all inbound, outbound and internal calls at all times unless specified otherwise.

The calls are then archived in cloud-based storage and backed up automatically to the clients own local storage.

The easy to administer portal Bluecube use for call recording access makes finding specific call recordings easy.

Shard are able to search using a date range, client name or phone number to locate call recordings when required.

 

Phone number migration

Shard Capital incorporated in 2010 and has used the same phone numbers since incorporation. With a large customer base, keeping these numbers was vitally important to deliver business continuity during and after the move.

Telephone numbers can only be retained on traditional systems if the new address is connected to the same local telephone exchange. Bluecube were able to port the clients existing numbers to the cloud and connect them to the Silverline system.

Once added to the Silverline environment the numbers can be used anywhere, not only in the UK but globally wherever an internet connection is available.

 

The Final Word

For our client, keeping their existing numbers was vital and Silverline was the obvious choice to enable them to do so. The HD (high definition) voice system met the full list of criteria in the client’s project brief and they were delighted with the end result.

Speaking on behalf of Shard Capital Partners LLP, Gary Dell – IT Director at Guidance Technologies Limited said;

Bluecube delivered on every level for this project. The client had very specific requirements and the installation was an extremely difficult one with regard to security at the site.

With the complications of keeping the voice system industry compliant that they had too, Bluecube did fantastically well to deliver on time and meet the full system specifications. Well done to the team at Bluecube

Contact the Bluecube team today and find out if there are improvements and savings to be made across you’re communications infrastructure.