What is a VoIP phone?
VoIP phones use hardware and software to handle telephone calls using voice over internet protocol (VoIP) technology.
Phone calls are placed over internet connections rather than the traditional legacy technology of the Public Switched Telephone Network (PSTN) or Integrated Services Digital Network (ISDN). VoIP phones and connections draw their power over ethernet.
Due to the reduced infrastructure needed to deliver phone calls on VoIP technology, calls can be provided at a very low cost.
As VoIP also uses the internet to deliver your phone system, many new features and services are available to small and medium-sized businesses that were previously unaffordable, such as voicemail-to-email, call recording, music-on-hold and call divert.
Can you use VoIP phones as a regular phone?
Yes. VoIP phones can do everything a regular landline or mobile phone can. At its simplest, you still get your usual handset. You can even use cordless phones.
This can be used to ring and dial out to make and receive calls. The only difference is that your voice is communicated via internet connections rather than copper lines.
Some services, such as our Silverline technology, can take advantage of this and can allow you to direct your landline calls to your mobile device. This means that you don’t have to be anywhere near your handset to make or receive landline calls.
What are the advantages of using VoIP?
Using a VoIP system has many benefits for businesses.
VoIP provides communication at a lower cost compared to traditional landline phones. It can also introduce many advanced features that previously required a large internal infrastructure.
This means even small businesses can now introduce features such as on-hold marketing, call recording, voicemail-to-email. CRM integration, remote working via device sync and much more can also be introduced.
VoIP phones also allow for easy scalability for growing businesses. Traditional landline phones required costly upgrades or extensions to a business phone system upon the intake of new employees. With VoIP technology, a handset can very quickly and easily be introduced into the network via an existing ethernet port.
Is VoIP cheaper than a landline?
VoIP phones are significantly cheaper than traditional phone lines. This is because it does not rely on the legacy technology of PSTN & ISDN to provide a connection. These traditional lines are copper-based networks that providers find expensive to maintain.
Additionally, using a cloud-based phone system also introduces many features and benefits for businesses of all size. This allows businesses to get better value-for-money from VoIP systems compared to traditional landlines.