VoIP Phones & Cloud-based Telephony | Read Time: 3 mins.

You’ll hear phrases like VoIP phones and cloud-based telephony being used in business, but what does it all mean?

We’ve answered the most commonly asked questions about this technology to try and help give you a better understanding.

Still got a question that we missed? Then get in touch with our team and we’ll be more than happy to try and help!

What is a VoIP phone?

VoIP phones use hardware and software to handle telephone calls using voice over internet protocol (VoIP) technology.

Phone calls are placed over internet connections rather than the traditional legacy technology of the Public Switched Telephone Network (PSTN) or Integrated Services Digital Network (ISDN).

Due to the reduced infrastructure needed to deliver phone calls on VoIP technology, calls can be provided at a very low cost.

As VoIP also uses the internet to deliver your phone system, many new features and services are available to small/medium sized businesses that were previously unaffordable, such as voicemail-to-email, call recording, music-on-hold and call divert.

Can you use a VoIP phone like a regular phone?

Yes. A VoIP phone can do everything a regular landline or mobile phone can. At its simplest, you still get your usual handset.

This can be used to ring and dial out to make and receive calls. The only difference is that your voice is communicated via internet connections rather than copper lines.

Some services, such as our Silverline technology, can take advantage of this and can allow you to direct your landline calls to your mobile device. This means that you don’t have to be anywhere near your handset to make or receive landline calls.

Do I need a VoIP phone?

Openreach is intending to stop providing PSTN and ISDN phone lines completely in the UK by 2025.

This is because the infrastructure is dated and expensive to maintain. As a result, making the switch a VoIP phone system should be a priority for every business regardless of size or what the business does.

What are the advantages of using VoIP?

Using a VoIP system has many benefits for businesses.

VoIP provides communication at a lower cost compared to traditional landline phones. It can also introduce many advanced features that previously required a large internal infrastructure.

This means even small businesses can now introduce features such as on-hold marketing, call recording, voicemail-to-email. CRM integration, remote working via device sync and much more can also be introduced.

VoIP phones also allow for easy scalability for growing businesses. Traditional landline phones required costly upgrades or extensions to a business phone system upon the intake of new employees. With VoIP technology, a handset can very quickly and easily be introduced into the network via an existing ethernet port.

I’ve heard VoIP phones are unreliable. Is this true?

VoIP phones rely on a suitable internet connection to maintain high call quality. When the technology was originally introduced, the IP network was still underdeveloped to support VoIP technology fully. This meant the VoIP phones developed a reputation for delivering poor call quality.

Since the wide-spread expansion of high-speed business broadband, the reliability of the technology has increased.

VoIP calls are now delivered in HD quality and feature services such a Disaster Recovery allow for constant connections, so your calls always go somewhere. Our cloud-based telephony has a 99.999% uptime.

Does VoIP affect Internet speed?

The speed of your internet connection is very important for delivering high-quality phone calls. By its nature, a VoIP call uses far less bandwidth than visiting a website. This is because the only data being transmitted is your voice.

Using VoIP when you have a very fast connection won’t affect your Internet Speed too much. Despite this, we would recommend running your VoIP system through a separate, single-purpose, internet connection to your computer network. This helps to guarantee the overall quality of your calls.

Is VoIP cheaper than a landline?

VoIP is significantly cheaper than traditional phone lines. This is because it does not rely on the legacy technology of PSTN & ISDN to provide a connection. These traditional lines are copper-based networks that providers find expensive to maintain.

Additionally, using a cloud-based phone system also introduces many features and benefits for businesses of all size. This allows businesses to get better value-for-money from VoIP systems compared to traditional landlines.

Interested in getting a VoIP system? Schedule a tailored demo of our Silverline software with one of our team and find out what features your business can enjoy.

 

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