Yealink Deskphone Guide

Our product support guide below is written to help you with any common questions or queries you may have with your Yealink deskphone. If you can’t find the answer in this guide, just follow the instructions at the bottom of the post to contact the Bluecube Support Team.

We’ve summarised some common queries below – if you can’t find what you’re looking for just get in touch.

Reboot your Yealink Deskphone

• Hold down the ‘X’ or ‘Cancel’ key until you see a prompt on the screen.
• Press the ‘OK’ key to confirm the reboot.
• Your device will now reboot, apply any software or configuration updates available, and power back up.

Factory reset your Yealink Deskphone

• This should only be completed if you’ve already been advised to by the Bluecube Support Team.
• Hold down the ‘OK’ key on your handset until prompted to factory reset.
• Confirm/select ‘OK’.
• You’ll be prompted for a passcode which the Bluecube team will have advised you of ahead of performing a factory reset.
• Once you’ve entered the passcode, press ‘OK’ to confirm the factory reset.
• Wait for the device to reboot, apply any software or configuration updates, and power back up.

Check audio connections

• If you’re experiencing audio issues, you should check the connection of your receiver to the Yealink handset.
• Check that the curly cord between the receiver and the deskphone is plugged in securely at each end.
• Check that the curly cord going in to the deskphone is plugged in to the port marked with a receiver icon, not the one with a headset icon.
• Check if your audio works over speakerphone, if it does this would indicate an issue with the receiver or curly cord instead of the deskphone or your internet connection.

Check internet connections

• If you’re using an ethernet cable to connect your Yealink to your router or office cabling, check that it is plugged in to the port labeled Internet, not the port labeled PC.
• If you’re using Wi-Fi to connect to the internet, double check the connection details by forgetting the network and then reconnecting from your Settings. We’d also advise testing connection using an ethernet cable to narrow down if your issue is just with the Wi-Fi connection, or the internet in general.