Bainland Lodge Retreats

Project Snapshot

Working together since:
2020
Project type:
Unified Communications; Connectivity; MiFID II & PCI compliant cloud call recording
Products:
Webex UC, Leased Line
Collaborators:
Vanilla IP; Cisco Webex; Eclipse Wholesale
Improvements:
On-premise PBX to Collaborative UC voice platform; Handsets to headsets for booking agents & reception team; Ultrafast internet connectivity for team and customers.

The Challenge

Bainland Lodge Retreats offers opulent surroundings, outdoor adventure, and plenty of fresh air on the edge of the Lincolnshire Wolds. Their expansive 45-acre site features over seventy lodges, sleeping from two to twenty-four guests, many equipped with pools and hot tubs. Recent additions include a luxury tree house, children’s play area, and wellness spa, making Bainland a premier escape from city life. To meet the expectations of their predominantly London-based clientele, Bainland required advanced connectivity and communications infrastructure. Bluecube was selected to deliver high-speed internet and unified communications, enabling guests to stay connected and staff to operate efficiently.

Establishing high-speed internet connectivity in a remote location posed a significant challenge. Bainland needed a partner capable of overseeing the installation of a dedicated leased line to ensure ultrafast speeds across the estate. Additionally, their legacy phone systems lacked the functionality required to manage communications effectively, including call routing and tracking. With a growing hospitality operation, Bainland sought a solution that would support both internal coordination, external guest interactions and high-speed connectivity for staying guests.

Project Timeline

Bluecube managed the installation of a dedicated leased line, overcoming the typical challenges associated with rural deployments. The project was completed within a few weeks, ensuring Bainland’s infrastructure was ready to support its expanding operations. Following the connectivity upgrade, Bluecube deployed a Webex unified communications system and provided on-site training to the hospitality team. Staff were guided through the features of Webex, enabling them to handle communications efficiently. Bluecube has continued to offer hands-on support since installation, ensuring smooth operations and rapid issue resolution.

Team productivity increase 45%
One touch ticket resolution 86%
Systems uptime 100%
Cloud infrastructure 100%

Evolving Infrastructure & Efficiencies

Bainland’s infrastructure has evolved significantly with Bluecube’s support. The leased line provides symmetrical bandwidth and a 4-hour SLA on fault resolution, offering peace of mind and operational reliability. The unified communications system enables the reception team to manage a growing volume of calls, with call routing configured for out-of-hours service. Webex is used to communicate with guests and coordinate internal operations, enhancing responsiveness and service quality. Behind the rustic charm of Bainland’s lodges lies a robust IT and communications infrastructure that powers the luxury restaurant, spa, and shop—facilitating fast and secure transactions and supporting business growth.

The Result

Since partnering with Bluecube, Bainland Lodge Retreats has experienced further fast growth. The upgraded connectivity and communications systems have enabled the team to deliver exceptional guest experiences while maintaining operational efficiency. Guests can confidently rely on superfast WiFi, a key factor in attracting business from remote-working professionals. The hospitality team reports increased productivity and improved communication, contributing to ongoing developments across the estate. Bainland’s ability to offer reliable connectivity has become a competitive advantage, helping to secure bookings and generate revenue.

We chose Bluecube because they came up with the right solution to help with our business needs. They’re really easy to communicate with and they help us when we need them to.

Sadie Copeman – Guest Experience Manager

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Bainland Lodge Retreats

Project Snapshot

The Challenge

Project Timeline

Evolving Infrastructure & Efficiencies

The Result

Ready to scale like Bainland Lodge Retreats?

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