Updated technology has generated revenue
One of the most frequently asked questions by the guests of Bainland Lodges is regarding their wifi. With predominantly London-based clientele, Bainlands enjoys trade from individuals and organisations that need to stay connected to their businesses. They can confidently tell their customers that they offer super fast WiFi as part of their hospitality package, which has helped them to secure a lot of business.
The challenge
Establishing a high-speed connection can be challenging in a remote location, so a partner was needed who could oversee the installation of a dedicated leased line. Communications on legacy phone systems were doing their job, but didn’t enable the level of functionality that the business needed, to track communications and configure their call routing.
The solution
Bluecube oversaw the installation of a dedicated leased line, which is often problematic in rural areas. We saw the installation from start to finish within a matter of months. We went to their site to train their hospitality team to make the most of Webex, helping them to understand all the features and functionality. Our team has been on standby since their installation, offering hands-on support whenever it has been required.
The results
Bainland have grown exponentially since working with Bluecube. Their leased line has a 4 -hour SLA on any reported faults, meaning they have the assurance that their infrastructure is supported. Their reception team is handling more calls than ever before, and a growing customer base continues to fuel developments within the business.
