Shard Capital

Shard Capital is a financial services company offering a full range of broking, asset management and corporate capital service. They required a fully compliant and high specification phone system that integrates with their customer management system, improving efficiency throughout the business.

Bluecube was instructed to provide a high-capability telephone system at their headquarters in London’s famous tower; 20 Fenchurch Street in London, better known as the “Walkie-Talkie” building.

Services we provided

Unified Communications

Webex is used to communicate with their both internally within the team and externally when speaking to their clients.

Gary Dell, IT Director

Secure and compliant call recording was really important for Shard Capital Partners. The system met the full list of criteria in the project brief and the team was delighted with the end result.

Gary Dell, IT Director

The challenge

Retaining all the established phone numbers was very important for the team at Shard Capital. A high level of functionality was required from their chosen platform, including call recording and archives call recordings for industry compliance. As a productive organisation, they needed a solution that could help them communicate effectively both externally and internally.

The solution

We ported all their numbers to a cloud-based, Cisco Webex phone system solution. This enabled them to enjoy an uninterrupted service. We ran all their voice traffic over a high-speed ethernet connection, ensuring they benefited from optimised call quality. We offered training and support in collaboration with their IT partner, Guidance Technologies.

The results

We kitted Shard Capital with a fully compliant and high specification Cisco Webex hosted phone system that integrates with the client’s own customer management system to offer additional efficiency throughout the business. They report greater productivity throughout the organisation since this implementation and enjoy a long-term partnership with Bluecube.

Updated technology has generated revenue

In March 2020, like all UK businesses, Shard Capital was asked by the UK government to work from home. The solution already installed at Shard meant that end users simply needed to download and activate a softphone with support from Bluecube. End users were able to make, receive and manage calls using a laptop, PC or Mac. The mobile application available from Bluecube also enabled the client’s team to work on the move.