TWC Frames

Project Timeline

Bluecube has supported TWC Frames with telephony and connectivity since 2015. In 2024, TWC appointed Bluecube as its sole technology partner, entrusting end-to-end management of IT services, support, infrastructure, and a major communications upgrade. Working in lockstep, our commercial and technical teams delivered change at pace with minimal disruption, pairing rollout with end-user training to maximise ROI. Although TWC was a strong player with ambitious growth plans, legacy tooling, fragmented workflows, and limited training were creating bottlenecks. We audited every site, mapped carriers and available speeds, and implemented ultrafast connectivity across the company network.

With that foundation in place, we introduced Webex UCaaS and upgraded audio-visual solutions across the business. We then replaced slow, manual practices with a cloud-first IT model to streamline operations and elevate the customer experience. Today, the TWC team collaborates in Microsoft 365 and SharePoint, while a recent security audit led to the adoption of ThreatLocker Zero Trust and Huntress EDR/ITDR, strengthening protection across the estate.

With connectivity in place, we introduced Webex UCaaS and installed better audio-visual equipment across they business.

More latterly Bluecube replaced common, slow IT practices with cloud-based IT infrastructure to improve business operations and customer experience. The TWC team now utilise SharePoint and other 365 services to operate effectively. A recent IT security audit led to the provision of Threat Locker zero trust security and Huntress endpoint security and response being added to the company’s security policy.

Evolving Infrastructure & Efficiencies

Since becoming TWC Frames’ sole technology partner, Bluecube has delivered a comprehensive transformation of their IT environment, supporting their growth and operational excellence. Our partnership began with telephony and connectivity services, but now encompasses a full suite of managed IT solutions tailored to TWC’s evolving needs.

Services we currently provide include:

• Managed IT support: Proactive monitoring, helpdesk, and rapid issue resolution.
• Cloud infrastructure management: Migration and ongoing support for Microsoft 365, SharePoint, and cloud-based storage.
• Unified communications: Implementation of Webex UCaaS and upgraded audio-visual solutions for seamless collaboration.
• Ultrafast connectivity: Company-wide high-speed internet with resilient failover for business continuity.
• Cyber security: Deployment of ThreatLocker Zero Trust, Huntress EDR/ITDR, and Windows Defender, alongside regular security audits.
• End-user training: Ongoing training to ensure staff can fully leverage new technologies and workflows.

A key factor in the success of this partnership is our commitment to regular review meetings with TWC’s senior management team. These sessions provide a forum to discuss business objectives, review performance, and identify opportunities for further improvement. By staying closely aligned with TWC’s leadership, we are able to recommend and implement the latest technologies and best practices—whether that’s optimising workflows, enhancing security, or introducing new collaboration tools.

This proactive, consultative approach ensures that TWC continues to benefit from increased efficiency, improved productivity, and greater profitability as their business evolves.