Project Snapshot

  • Working together since:

    2017

  • Project type:

    Unified Communications, Mobile Voice, Connectivity

  • Products:

    Webex UC, Leased line, O2

  • Collaborators:

    Vanilla IP; Cisco Webex; Eclipse Wholesale, O2

  • Improvements:

    On-premise PBX to Collaborative UC voice platform; Ultrafast connectivity across all site; Cost effective mobile calling and data solution

The Challenge

YMCA Lincolnshire is part of the oldest and largest youth charity in the world. In England and Wales, YMCA intensively supports over 228,000 young people every year, helping them to belong, contribute, and thrive in society. Bluecube was initially approached to assess and improve internet connectivity across YMCA Lincolnshire and Leicestershire’s network of sites. Following the successful implementation, Bluecube expanded its support to include hosted telephony and mobile phone services, ensuring the charity could operate efficiently and securely across all locations.

As YMCA Lincolnshire upgraded its IT systems and migrated core infrastructure to cloud-based solutions, fast and reliable connectivity became essential. The charity needed a partner who could deliver high-speed internet across multiple sites, including remote locations. Additionally, Bluecube was asked to provide cost analysis on the charity’s mobile fleet and manage the hosted telephony system to replace outdated on-site PBX infrastructure.

Project Timeline

Bluecube began by deploying a variety of internet services tailored to the needs of each site. This included a 300 Mbps Ethernet service (now a 1Gbps connection) at the head office and line-of-sight connectivity for remote locations where fixed services weren’t delivering the required speeds. The transition to hosted telephony was then rolled out across the organisation, replacing legacy systems with a modern, cloud-based solution. Bluecube also provided a bespoke mobile upgrade, ensuring the senior management team and other users had access to reliable and cost-effective mobile services.

  • Mobile Savings 35%
  • One touch ticket resolution 72%
  • Systems uptime 100%
  • Cloud infrastructure 100%

Evolving Infrastructure & Efficiencies

YMCA Lincolnshire now benefits from a fully managed communications infrastructure. Bluecube’s service desk team oversees all aspects of hosted telephony, mobile connectivity, and internet services, ensuring seamless operations and rapid support. The upgraded mobile hardware and reduced cost tariffs have delivered significant savings, while increased bandwidth across all sites has enhanced productivity and collaboration. Webex by Cisco is used as the primary communication and collaboration platform, enabling staff to connect internally and externally with ease.

Dan Rogers – Commercial Manager

We moved all of our comms – broadband, phones and support systems, over to Bluecube after over 20 years with a previous supplier. The team performed this perfectly – the customer service, instant support and feeling that you are dealing with individuals who truly care about your business is second to none.

Dan Rogers – Commercial Manager

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