Troubleshooting – Swap a DSL Cable or Filter

If you are experiencing problems with your DSL connection, swapping the DSL cable and filter on your Openreach socket can be a simple and effective troubleshooting step to take. Here’s how to do it:

1. Locate your Openreach socket: The Openreach socket is typically located where your phone line enters your home or office. It should have a rectangular shape with a small rectangular socket at the bottom.
2. Unplug the DSL cable: The DSL cable is the one that connects your modem or router to the Openreach socket. Unplug it from both ends.
3. Unplug the filter: The filter is a small white box that is plugged into the Openreach socket. It separates the voice and data signals on your phone line. Unplug it from the socket.
4. Inspect the cable and filter: Check the cable and filter for any visible signs of damage or wear, such as cuts or frayed wires. If you see any damage, replace the cable and filter.
5. Swap the filter: If the cable and filter look fine, try swapping the filter with a new one. Plug the new filter into the Openreach socket.
6. Reconnect the DSL cable: Plug the DSL cable back into the Openreach socket, making sure it’s securely plugged in.
7. Test the connection: Turn on your modem or router and check to see if your DSL connection is working properly. If the connection is still not working, you may need to contact your service provider for further assistance.

By following these steps, you can troubleshoot many common connection issues. If after following the above you’re still experiencing issues contact the Bluecube Support team by raising a ticket on our website (below), emailing support@bluecubecloud.com, or calling us on 0330 002 1220.