Managing a growing workforce
In a growing sector with huge demands for staffing, the recruitment and HR functions at Evolve Care Group are especially fast-paced. A high volume of calls needs to be made both domestically and internationally in order to meet these demands, supporting their operational needs across their various sites with trained personnel. Wildix has enabled them to take more calls than ever before.
Evolve are also conscious of their requirement for quality assurance, compliance and training, so recordings of these calls are especially valuable to them. Use of a cloud-based system has given them access to data and recordings which enable them to manage the performance of their team and ensures their leadership are clued in on precisely how their team are communicating.
The challenge
Moving to a bigger office meant that Evolve had to reassess their communications infrastructure. The growth of the team, the launch of the training academy and expansion of their operations meant that more people needed to be communicating effectively than ever before.
The solution
Bluecube offered Wildix as the ideal system for the Evolve team as it would enable swift deployment, easy onboarding and maximise flexibility. We learned of their need to work remotely and across a multitude of sites, so it was determined that Wildix would fulfil their requirements perfectly.
The results
Since working with Bluecube, Evolve are communicating more effectively than ever before, both between departments and throughout their external communications. They are handling more than double the volume of calls and their team is fully accountable for the volume, duration and quality of their calls.
Customer testimonial
Switched over to Bluecube for our business phones this year – really smooth handover, managed expertly by Paul and his team from start to finish. With remote working here to stay in some capacity, the flexibility of Wildix is something our business will get a huge benefit from. It’s made our internal team communications easier and our client-facing phone system far more professional. Wish we’d made the switch sooner!